Privacy Policy

SCALR ("we", "our", or "us") operates scalr.co.za and provides online business tools including sales funnels, email marketing, course hosting, and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform.

By using SCALR, you agree to the collection and use of information in accordance with this policy. [Company Name] (Pty) Ltd is the data controller responsible for your personal data.

1. Information We Collect

Information you provide directly

• Account registration: Name, email address, password
• Billing information: Credit card details (processed securely via Stripe — we never store raw card numbers)
• Profile information: Business name, website URL, profile photo
• Support communications: Messages, attachments, and context you share with our support team
• Content you create: Funnel pages, email campaigns, course content, and other materials you build on the platform

Information collected automatically

• Usage data: Pages visited, features used, time spent, click patterns
• Device information: Browser type, operating system, screen resolution, IP address
• Cookies and tracking: Session cookies, analytics identifiers (see Cookies section)
• Log data: Server logs, error reports, performance data

Information about your customers

When you use SCALR to manage your own customers (e.g., email subscribers, course students, funnel leads), their data is processed on your behalf. You are the data controller for your customers' data; we are the data processor. You are responsible for ensuring you have appropriate consent from your customers.

2. How We Use Your Data

• To operate, maintain, and improve the SCALR platform
• To process payments and manage your subscription
• To send transactional emails (receipts, account alerts, security notices)
• To send marketing communications where you have opted in
• To provide customer support and respond to your requests
• To detect fraud, abuse, and violations of our Terms
• To generate anonymised analytics about platform performance
• To comply with legal obligations

We will never sell your personal information to third parties for their own marketing purposes.

3. Data Sharing

We share personal data only in the following circumstances:

• Service providers: Payment processors (Stripe), hosting providers, email delivery services, and analytics tools — only to the extent necessary to deliver our service
• Legal requirements: When required by law, court order, or to protect the rights, property, or safety of SCALR, our users, or the public
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction — you will be notified in advance
• With your consent: In any other circumstances, only with your explicit consent

4. Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Access controls and two-factor authentication for internal systems
• Incident response procedures for data breach situations

Despite these measures, no transmission over the internet is 100% secure. We encourage you to use a strong, unique password and to enable two-factor authentication on your account.

5. Google API Usage

SCALR uses Google APIs for certain features (including calendar integration in coaching tools). Our use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements.

Specifically: data obtained through Google APIs is used only to provide and improve user-facing features. It is not used for advertising, is not shared with third parties except as necessary to provide the service, and is not used to determine creditworthiness.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. When you close your account:

• Your account data is deleted or anonymised within 90 days
• Billing records are retained for 7 years as required by tax law
• Anonymised analytics data may be retained indefinitely
• Data shared with third parties may be subject to their own retention policies

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate data
• Deletion: Request that we delete your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of processing (e.g., direct marketing)
• Restriction: Request that we restrict processing in certain circumstances

To exercise any of these rights, email us at privacy@scalr.co.za. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate the platform and understand how it is used. These include:

• Essential cookies: Required for the platform to function (login sessions, security tokens)
• Analytics cookies: Help us understand usage patterns (we use anonymised data)
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies will affect platform functionality.

9. Children's Privacy

SCALR is not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

10. Policy Updates

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and/or by displaying a prominent notice on the platform. Your continued use of SCALR after the effective date of any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: privacy@scalr.co.za
• Website: scalr.co.za
• Company: [Company Name] (Pty) Ltd — update with your registered company details